Terms of Service

These Terms of Service apply to your use of ruhiana.com and purchases made from Ruhi Ana.

Business information

Business name: RUHI ANA LTD

Trading name: Ruhi Ana

Business address: 128 City Road, London, EC1V 2NX, United Kingdom

Email: contact@ruhiana.com

Phone: +44 7400 715960

Use of our website

By using this website or placing an order, you agree to provide accurate information and use the website only for lawful purposes. You must not misuse the website, attempt to interfere with its security, or use it to submit false or misleading information.

Products and product information

We aim to present product information, images, prices, variants, and availability accurately. Product colours and appearance may vary slightly depending on your device screen and lighting. We may update product information when needed to correct errors or improve clarity.

Orders and payment

When you place an order, you are offering to purchase the selected product. Orders are accepted after payment is authorised and the order is confirmed. We may contact you if we need to verify order details or if an item becomes unavailable.

Pricing, taxes, and shipping

Prices are shown on the website and may be displayed in different currencies depending on your location or currency settings. Shipping costs, taxes, duties, and import fees may apply and will be shown at checkout where available or charged by local authorities where applicable.

Shipping, returns, and refunds

Shipping, returns, and refunds are governed by our Shipping Policy and Return and Refund Policy. Please review those policies before placing an order.

Reviews and user content

If customers submit reviews, photos, or feedback, they must be honest and based on their own experience. We may use customer-submitted content for store display or marketing where permitted, but we do not require customers to submit reviews.

Intellectual property

Website content, branding, text, product presentation, graphics, and other materials are owned by or licensed to Ruhi Ana and may not be copied or used without permission except as allowed by law.

Limitation of liability

Nothing in these terms limits rights that cannot be limited under applicable consumer law. To the extent permitted by law, Ruhi Ana is not responsible for indirect losses, delivery delays outside our control, or misuse of products after delivery.

Governing law

These terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country require otherwise.

Contact

Questions about these Terms of Service should be sent to contact@ruhiana.com.